PilgrimTHE GOOD WAY
Pilgrim
Challenge
We were facing the need to expand the brand's presence internationally and overcome challenges associated with low visibility and engagement in foreign markets, which was affecting both sales and the digital positioning of the service in various countries.
Application of our
KNOW-HOW IN THE SOLUTION
We integrated our Webphone tool to increase conversion, reduce customer response time, and boost the number of online bookings. We focused on attracting organic and paid traffic through keyword optimization, targeting high-search keywords, and maintaining a controlled cost/benefit ratio.
ENTREPRENEURIAL MINDSET
(agility and innovation)
Implementation of a comprehensive 360º solution with Computer Telephony Integration (CTI) for contact centers and customer service in a single platform where itineraries are configured for internal processes. Visual management of customer journeys. Hyper-automated customer itineraries based on flows and states. Parameterization and use of speech analytics. Optimization of sales processes in a high-volume environment.
